Dispatching

In ServiceLine, you can dispatch a technician to a job after they have been assigned to it. Assigning and dispatching are two separate actions on purpose: 1) you build out your calendar how you see fit and then 2) dispatch the technician when they are available to accept the next job. It is important that a technician only work on one job at a time to ensure they focus on the current job and not rush to their next job.

Dispatching

Dispatch a technician using the scheduling calendar on the ServiceLine dashboard.

1. Click the ServiceLine logo in the upper-left corner of the page.
2. Locate the assignment from an open job you want to dispatch and click on it.
3. Update any additional notes necessary for the technician.
4. Click the "Dispatch" button.

*Note: If you want the customer to receive a notification the technician is on their way, keep the "Notify Customer" checkbox checked. It will be checked by default if the customer has a cell phone number on file and they allow SMS notifications to that number.

The tag on the assignment in the scheduling calendar will now be displayed as "Dispatched".

*Note: You can re-dispatch any non-closed job. When a technician completes an assignment, the "Dispatched" tag will change to "Completed" and the job will be a light gray. You can click this assignment to re-dispatch the technician and the job will go back to the original color and tag will read "Dispatched" again.

*Note: A closed job cannot be re-dispatched. A closed job will be darker gray and the tag will read "Closed". If you need to re-dispatch this assignment, you will have to re-open the job first.